How do you know if your digital product will likely be a market success?

From this article, you will learn:

  • What steps you can take to make a good assessment of your digital product’s chances in the market;
  • What is a persona, and how to define a target audience;
  • How to interview with representatives of the target group and how to prepare for it;
  • What are product discovery workshops and the business canvass of an idea, and how it will help you avoid trouble;
  • How to prepare a business model based on Business Model Canvas and Lean Canvas;
  • How launching a false advertising campaign can be a legitimate action.

Validation – assess the chances of your idea.

Validating your idea in the market is crucial to the success of any venture. Here are some steps you can take to validate your ideas:

  • Market research. Conduct market research to determine if there is demand for your product or service. See if there are already similar solutions on the market and what results they have. Will there be room for your product as well?
  • Survey potential customers. Conduct a survey or interviews with potential customers to find out if they are interested in your product or service. Does your product solve their problem? Will customers be willing to pay for it? Gather feedback and suggestions to help you improve your idea.
  • Prototype Testing. Create a prototype of your product or service and test it on your target audience. Analyze reactions and feedback from real users to determine if your idea meets their expectations.
  • Competitor analysis. Are there other products already on the market that solve the same problem? Research the competition to determine what their strengths and weaknesses are. Consider how your product or service can differentiate itself from other offerings in the market.
  • Marketing strategy planning. Develop a marketing plan to help you reach your target audience and attract potential customers. Consider what communication and promotion channels will be most effective for your idea.

Only after carrying out the above steps will you better understand whether your idea will work in the market and whether it answers existing customer needs. It may turn out that your original assumptions were wrong. That’s why testing and getting feedback from potential users is crucial at every idea development stage. In the rest of the article, we suggest the best tools to conduct testing. Before that, however, a few sentences about the target audience.

Want to know more about validating ideas? Great! I’ve written over 100 pages of practical book on the subject, complete with knowledge, but also stories of founders who have validated (or not) their ideas. Be sure to check out more: https://walidacjapomyslow.pl/  

Defining the target group

A common mistake founders make is assuming their solution will work for everyone. It doesn’t work that way, unfortunately. You must define your target audience – but how do you go about it? Defining your target audience is the process of determining the specific group of people your product, service, or marketing campaign is aimed at. In this process, you must consider the group’s characteristics and preferences, such as age, gender, income, interests, lifestyle, and buying behavior. As a result of these analyses, you will develop a persona, or fictional user, representing your target group.

Identifying your target audience will allow you to better tailor your offerings to the needs and expectations of potential customers, build a product ideally suited to your users, adjust your marketing and communications strategy, and reach potential customers more effectively, all of which will contribute to the success of your business.

Interviews with representatives of the target group

What do you do once you’ve reached your target audience? The best way is to talk to it. This will allow you to understand better your users’ needs, expectations, and preferences. You will get confirmation that the problem you want to solve exists and that representatives of your target group are struggling with it. This will help you tailor your products, services, and marketing strategies to the specific needs of your customers, which in turn will translate into greater interest, loyalty, and the chance to build long-term relationships with them.

How to talk? The best way is directly and openly. Don’t be afraid to talk about your ideas during the meeting you organize. Users may very quickly verify them, and you will get information that you need to look for another solution. It is also possible that they will point you in the right direction. You will learn many valuable lessons and answers to your doubts about the product from talking to potential customers. Therefore, it is worth preparing well for it.

Here are 8 tips:

  1. Determine the purpose of the interview. Before you start the interview with your target audience, think about what information you want to obtain, what questions you want to ask, and what goal you want to achieve with the interview.
  2. Prepare accordingly. Research your target audience better to understand their needs, expectations, and preferences. Prepare questions to get the information you need.
  3. Set a date for the interview. Contact representatives of the target group and set a date for the interview that suits both parties. Ensure you have the right interview tools, e.g., a phone or computer with internet access.
  4. Be open and empathetic. When talking, remember that you want to understand and help your target audience. Be open to their opinions and suggestions, listen carefully, and be empathetic.
  5. Ask questions. To get as much information as possible, ask the right questions. Let them be open-ended questions that allow the interviewee to elaborate on his or her thoughts and opinions.
  6. Note down important information. Try to note down the most essential information and conclusions. This will make it easier to develop an action strategy based on the data obtained.
  7. Say, thank you for the conversation. When the meeting is over, remember to thank the representatives of the target group for their time. Sending a thank you email or text message will also work well.
  8. Process the information. Once you have completed all the interviews with your target audience, analyze the information you have collected and use it to move forward with your project or product.

Product discovery workshop, a tour of the world of your product

An ultimate tool for validating your digital product’s chances in the market will be product discovery workshops. They will allow you to go from a general project vision to a detailed picture. You will determine what your app or website should include, which elements are a priority, and which are less so. With a product discovery workshop, you can also conduct various exercises to build the business canvas of your idea.

The main thing is a good plan!

What is a business canvas in practice? It’s a structured graph/table in which you collect specific information about your idea. Data collected in this way will later help you define your target audience (also in characterizing your marketing persona), create user stories, study the competition, analyze the market, and determine costs and revenues. This will help you look at the situation objectively. You will be able to see your project’s strengths and limitations. This will allow you to avoid costly mistakes at the very beginning and at the product development stage. It will also allow you to quickly verify whether the idea is attractive to customers, whether it has a chance of success in the market, and whether there are other obstacles to its implementation.

Preparing a business canvas will also allow you to assess your resources and limitations not related to the market but to your situation. Your product requires much more time or money than you are currently able to invest in it. The premise is that you should be able to assess, based on concrete data rather than intuition, whether this is the right time for your project.

Business Model Canvas and Lean Canvas

It’s a good idea to make yourself a Business Model Canvas or Lean Canvas early in building your business. These tools are used to develop and analyze a planned business model, focusing on nine key elements of a company. These are:

  1. Customer segments – who are the customers of the products or services?
  2. The value proposition – what benefits and value does the company offer customers?
  3. Distribution channels – how does the product reach customers?
  4. Customer relationships – what types of relationships does the organization build with customers?
  5. Revenue sources – where does the company generate revenue?
  6. Key resources – what resources are necessary for the business to operate?
  7. Key activities – what activities are required to implement the business plan?
  8. Cost structure – what costs does the company incur in its operations?
  9. Key partnerships – who does the company work with to achieve its goals?

By filling in the relevant fields within these tools, you will better understand your business and identify potential threats and opportunities. You will check your ability to meet the implementation of your idea and plan your growth strategy or adapt it to changing market conditions and customer needs. The ultimate goal is to create a sustainable and effective business model enabling your company to succeed and profit. You can read more about this in my book (https://walidacjapomyslow.pl/). 

Invite customers to interact and check out your product.

This is an excellent way to see if your idea has potential in the market. Unlike traditional marketing research or surveys, you can dare to be quite unconventional. An interesting idea would be to prepare a temporary advertising campaign for your website or app. In what way? You can release a landing page and communicate that your product is ready or available for pre-sale. The prepared landing page must communicate as well as possible what the final version of the digital product will consist of. The whole thing must be accompanied by a social media advertising campaign – on Facebook, TikTok or Instagram – and posted only where your potential customers are.

Collecting newsletter sign-ups and pre-sales

You will verify interest in your campaign and product with a newsletter sign-up form on the landing page. The form must include user contact information fields, such as email address and name. You can also add additional questions to tailor the newsletter content to your audience’s expectations.

Sometimes, it is possible to introduce a preorder or pre-sale. This will work well for products such as an e-book or online course. You can encourage customers to pay for the whole thing and, in return, offer access to a few chapters or a few lessons, with a promise to deliver the final product or service within a few months. Note that you can only offer such a solution if you are confident you will deliver on your promise.

All right, but what about when you actually get newsletter subscribers, including those from pre-sales? Seize the opportunity and keep their attention by offering them valuable content. To expand your subscriber base, also encourage them to share your newsletter information with their friends.

Assessing the number of records

You can check whether your experiment had the desired effect in various ways. You can do this based on the number of database entries, the number of transactions, the number of uses of a particular feature or application, the number of clicks on an ad or link, the number of subscribers or followers on social media, or the number of page views on a website. It is also worth considering the quality of these records, that is, how valuable and helpful they are. For this, you can analyze the conversion rate, the ratio of the number of signups to the number of people who had the opportunity to sign up.

If you find that sign-ups are too few, and your product and the additional content you offer are not popular with potential customers despite the expiration of the allotted testing time, you may have to make a difficult decision. Giving up on an idea under such circumstances will be difficult, but it will protect you from poorly invested funds.

What about the subscribers you already have? You need to inform them of your decision and refund those who paid for your product. Let’s play fair!

However, let’s assume that everything went well and you already know that your idea will work in the market. Now, you need further testing. You need to verify which version of it will be the most attractive and functional for users. You need to know how to communicate with them and how they visually and physically perceive your product. To test this, you will need further tools. You will read about them in this article.

Test your idea with Push Buttons.

Idea validation is a mandatory step for any new business. It will help you avoid wrong decisions, unnecessary costs, and disappointment for you and your customers. At Push Buttons, we will guide you through this process. We have the knowledge and a range of tools to assess the actual chances of your idea when confronted with what is happening in the market.Make an appointment for a free consultation and check us out. We will test your idea!

How will a UX agency help you when talking to investors?

 From this article, you will learn:

  • How a UX agency will help you prepare to talk to investors;
  • What are the possibilities for validating your idea before meeting with an investor;
  • What you will learn about your product through a well-executed validation;
  • what an MVP and a waiting list are, and you will learn about specific tools for their use, such as clickable prototypes or a pilot service;
  • What are user interviews, and what channels will help you get detailed feedback from your target audience;
  • What you will gain from conducting product research in a real environment;
  • How important user testing and attention to user experience is to the credibility of your business.

Engage a UX agency. Increase your credibility

Investors expect a clear rationale for why your idea is worth their funds. A UX agency will help you present it based on reliable feedback from potential customers. To this end, it will first prepare the necessary digital tools for this task and monitor the results. As a result, you will get credible arguments to use in the business conversation.

Idea validation is not all that a UX agency can do for you. It can also help you create a coherent marketing and communications strategy that will attract the attention of investors. With a properly designed presentation or informational materials, you can convincingly present your idea to them and get them to invest in your start-up.

What will an investor check before giving you funds?

A potential investor wants confirmation that your idea is marketable and likely to succeed. Make sure that the materials or presentation you present reflect your idea convincingly and inspiringly. The best situation for an investor would be to know that your product or service already has an audience and is already earning for itself. However, what about when this is not yet the case? Your idea may be good; it may have potential, but these are still just assumptions. You need concrete data, concrete examples how your product or service will work in the market.

Here, we come to specific ways of validating your idea that can help investors decide to provide funds for the development of your company or project. 

Idea validation – how will a UX agency help you convince an investor?

There are many ways to obtain data on a digital product’s attractiveness. In this article, we will focus primarily on solutions that a UX agency can provide.

MVP and waiting list

The first is to create an MVP, a truncated version of the software or service that will allow potential customers to test critical features and capabilities before purchasing the full version. Typically, an MVP has limited functionality, but what must unquestionably be in it is the keynote of the final product. This could be, for example, a video, a simple version of the app, or a landing page to encourage purchase.

The launch of an MVP version can be accompanied by collecting interested people for a full release waiting list for your product or service. Creating such a list can be through newsletter sign-ups or making a registration form on the product’s website. When time permits, eager users will be informed of the product’s availability.

Conversations with users

There are alternative ways to validate an idea, such as user interviews. The results from such interviews will show whether your product addresses a significant problem for users and whether they will be able to pay for it. It will also allow you to tailor your solution to your customers’ real needs and expectations, which will significantly increase your chances of success in the market.

User interviews can be conducted in person, by phone, or online. What can you ask? Basically, anything that will help you answer the question of what customers want.

  • Does your product or service solve the users’ problem?
  • How have users dealt with this problem so far?
  • How important is it for them to find the optimal solution?
  • How much money are they spending now to deal with a given problem?

It is important to ask open-ended questions and encourage honest answers. Only this will allow you to deeply understand your target group’s point of view. If, as a start-up, you can offer them a better, or perhaps even cheaper, solution to their problem, this will tell you that you are likely to gain a customer in them.

UX agency support in practice – building prototypes and application specifications

You already know what options you have for validating your project. Now, it’s time to get specific. What can a UX agency do for you? What products can you prepare to make you a credible player for potential investors?

Launching the pilot service

What is a pilot in the context of idea validation? It’s launching a service or product for a trial period or to a limited number of customers. With a pilot, you can test whether your service actually meets customer expectations and whether there is a demand for it. During the pilot, you can collect feedback and opinions from users, so you will be able to make any adjustments and improvements before officially launching the service.

If the pilot is successful, customers will inquire about the possibility of making the service permanent, and you will have further proof that your idea will find its way to the market. Thus, You will build a strong customer base, which will interest potential investors.

Building clickable prototypes

Another way to validate is to build a clickable prototype, an interactive version of the design created so that the user can test its functionality, navigation, and interactions with mouse clicks or screen touches. This is not yet a finished and working application, but it allows you to test the idea in a form close to the final product.

There are many tools for building clickable prototypes that can be used to collect customer feedback. A few popular tools are Adobe XD, InVision, Balsamiq, Sketch, and Figma. Working with a UX agency will guarantee that the tool that best meets the project’s needs will be used in preparing your MVP.

Defining MVP costs and functionality

MVP (Minimum Viable Product) is a product that contains only the basic functions and features necessary for release. This allows for quick data and user feedback to further develop the product in accordance with customer needs.

The UX agency will greatly support you at the stage of defining specific costs and MVP functionalities that the investor would like to know about.

It will conduct a thorough analysis of market needs and expectations of potential customers. This will help you bullet out a list of features needed to create a basic version of the product. It will also be important to determine what specific costs will be involved in creating and maintaining the MVP. This includes costs related to developers, marketing, hosting, technical support, or software licenses.

Gathering all this information will help draw up a business plan with a detailed description of the MVP’s costs and functionality and financial projections for product development. The presentation of the business plan, which will form the basis for negotiations with a potential investor, should be clear and attractive and include all relevant information in an accessible and concise manner. It is worth trusting specialists in this case!

Testing applications and taking care of user experience

These are vital elements in the software development process. Regular testing of your application will detect bugs and improve its performance. Taking care of the user experience, i.e., making it easy and pleasant for users to access features and interact with the application, will increase their loyalty to your product and allow you to gain their trust.

How do we get user feedback?

UX agency specialists will ensure that the data and feedback collected from your target audience are reliable and as detailed as possible.  To this end, they will work multi-channel, using:

  • online surveys sent after the first contact with a product or service;
  • Holding focus group meetings where customers can express their opinions about products or services;
  • Creating a feedback form on the website or mobile app so that customers can easily give their suggestions;
  • Monitoring social media and responding to customer comments for feedback;
  • Creating a loyalty program where customers can actively express their opinions and suggestions;
  • Regular phone calls or meetings with customers to learn about their experience with the product or service;
  • Analyzing data from customer purchases to identify trends and preferences and tailor offerings;
  • Monitoring user behavior data on a website or app, such as average time spent on the site, user paths, conversion rates, retention rate, engagement rate, or bounce rate.

Collecting feedback from users, both positive and negative, will help you better understand your customers. You will learn what annoys them or makes them uncomfortable. They will tell you about things that are impossible to catch by analytics. When a user abandons a product they have started, you will only learn from typical analytics tools that the rate attributed to this has increased. With the information gathered directly from the feedback, you can find out the reason for the exit from the site or app and whether you should be worried about it.

Do you have feedback? Streamline what you need!

You already have all the data from user feedback. What can you do with them? Use them to improve your idea. By analyzing specific messages, you will avoid mistakes in the design of your application and adapt it to the real needs of your target audience. The feedback you receive can also help you recognize what improvements or additional features users might find helpful, making your product even more appealing.

Don’t limit yourself to lab tests

Using an app in a real-world environment is critical to improving the user experience. You may find a marked difference between using the same application in a controlled environment and using it in the field. Technicalities, such as a weaker Internet connection, may be an obstacle. By observing how users use the app, you can identify potential problems and quickly tweak the relevant parameters to eliminate shortcomings.

It’s also worth mentioning responsiveness testing of the app on different devices and platforms. Make sure that users from different devices and operating systems have a uniform and satisfying experience using the app. This will help you avoid these problems in the future and offer your customers the most intuitive and functional solutions from the start.

Testing in a real-world environment is a great way to build trust and brand loyalty because it shows that, as a developer, you are truly committed to improving your products.

Testing with users and attention to user experience are key to success

Investors increasingly recognize how important a positive user experience is in driving the success of a product. They are not wrong. Attention to user experience makes users more willing to use a given service or product, which translates into greater user satisfaction and loyalty.

It will also be to your start-up’s advantage to know that user testing has been conducted. This is insanely important. With information from your target audience, you can correct what you already know isn’t working, monitor whether the problem still exists, and look for entirely new difficulties at some stage of use.

Push Buttons for your business

Inviting a UX agency to work with you can be strategic to the success of your start-up. A well-chosen team of specialists will help you convince an investor that your idea is worth investing in. An agency like Push Buttons will provide you with specific data and guidance on product development and will also support you in creating a marketing strategy. Your idea deserves to be developed by the best of the best, and these are the ones we employ at Push Buttons.

7 Lessons for Founders and Startups – CSF2023

I had an opportunity to attend most of the talks and some of the closed workshops and lectures. I was surprised by the level of shared knowledge. 

Happily, our way of designing digital products in Push Buttons is consistent with the approach presented by worldwide startup specialists.

Finding gathered knowledge is crucial for future founders, I want to share some of the most bold thoughts with you.

 I hope you use it well!

Your early investors are your clients.

I’ve met many founders who were upset with difficulties in finding investors. It takes work to get one. But remember – one way of creating a startup is bootstrapping. It means you fund your startup with your own money (and maybe with FF money – collected from your family and friends). What you can do more, you should start selling your product, so your early customers become your investors – their money will help you to keep building your product. Moreover, you can talk to them and improve your product quickly.

This instant feedback loop is often underestimated.

Start selling your product even if it’s not ready.

As mentioned above, having customers as soon as possible is perfect. But what if I tell you you could have a few without a product? That’s the ultimate way to validate your idea and start collecting the money! It’s only sometimes possible, of course, but worth trying.

To test your idea, you can start a landing page, set up online ads, and check if your audience is converting to customers. Even if they get a message that the product still needs to arrive, and you will inform them when it will be ready.

You can also find a client to pay you for some particular app functionality crafted exclusively. It’s a great way to collect funds and get traction. 

Don’t spend too much time (and money) on MVP.

I can’t count founders polishing their MVPs as long as it’s perfect and has all the functionality they think is needed to make the first sale. And then… well, it’s not always a success story. Actually, in most cases, it’s exactly the opposite. Polishing your MVP and adding more and more functionality before market launch is missing opportunities to test your idea, gather feedback, improve, and iterate. Sometimes you can miss strong signals to pivot.

So, remember – it’s much better to start MVP and start learning asap than to polish a perfect product and fail….

Fail fast, learn faster.

Let’s stay a little longer with failures (but not too long 😊). Every successful founder was telling about his failure stories. Without regrets, without shame. Because every failure is an opportunity to learn, improve yourself (and your product), and move on with better chances for success.

So remember not to be afraid of failures cause they’re natural steps to final success. But only if you can learn your lessons and avoid repeating the same mistakes.

Go global from day one!

When asked for globalization advice, all founders say, ‘Think global from day one.’ That doesn’t mean that you should start your product on unknown markets from the beginning. No! It’s good to start on your home market. The market you understand, with customers and culture you know.

But use that market to test your ideas, get initial traction, and start your operations on other, more significant markets. In most cases, it’s the only way to become a scaleup and get new, bigger funds.

Your product is very cool… so what?

Avi Wiesenberg – Partner at Team – X – during his speech titled ‘From Lead to Close Won! How to sell to global companies!’ showed up with a slide ‘Your product is very cool’ and then added ‘So what’? In the following words, he explained that it doesn’t matter how cool your product is as long as it doesn’t solve a real problem. Only a few people pay money just to have a cool product. In most cases, they expect an actual value.

So if you want to build a product that will be saleable, discover your users’ problems, create a solution, and learn how to show the value the product is giving. Without that, it’s gonna stay as a gadget that only a few can pay for.

Don’t undersell yourself.

The last one was explicitly dedicated to Polish founders.

During his talk ‘Raising a successful A round from International VCs’, Ariel Finkelstein gave some great tips for Polish startup founders. One has especially come into my heart as I often see this during different events. 

We must be taught how to sell our products and ourselves in Poland. Some of us have this natural instinct, but more units believe everyone else is better, stronger, and more valuable. Especially when it comes to competing with US-based companies.

So the advice from specialists was… well, don’t do it 🙂 Believe in yourself, believe in your product, and don’t undersell your value!

You are as good as others, or even better.

Never forget that!